Privacy Policy

How we collect, use, and protect your information

Last Updated: September, 2026

SENOXY respects your privacy and is committed to protecting the personal information you provide when visiting our website, communicating with us, or requesting information about our products and services.

This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you.

This Privacy Policy applies to senoxyhealth.com and communications made through this website.

01

Information We Collect

We may collect information that you provide directly to us when you contact SENOXY, submit an inquiry, or request a quotation.

Information You Provide

  • Your name, Email address, Telephone or WhatsApp number
  • Country or region
  • Company or organization name, if provided
  • Products you are interested in
  • Intended use or application
  • Project requirements and messages
  • Shipping or destination information

Information Collected Automatically

  • IP address
  • Browser type and version
  • Device type, Operating system
  • Pages visited, Referring website
  • Approximate geographic region derived from technical information
  • Date and time of access
  • Website interaction and performance data
02

How We Use Your Information

We may use personal information for purposes including:

  • Responding to questions and inquiries

  • Preparing quotations

  • Discussing product configurations and requirements

  • Providing product information

  • Coordinating orders, manufacturing, shipping, installation, or support where applicable

  • Communicating about an existing or potential business relationship

  • Improving our website, products, and customer experience

  • Monitoring website performance and security

  • Preventing fraud, misuse, or security incidents

  • Maintaining business and communication records

  • Complying with applicable legal or regulatory requirements

We may also use your contact details to follow up on an inquiry that you submitted to us.

We do not use information submitted through our website to provide medical diagnosis or individualized medical advice.

03

Inquiry and Quote Forms

Our website may contain forms such as Contact Us and Request a Quote.

When you submit one of these forms, the information you provide is transmitted to us so that we can review your request and respond.

Depending on your inquiry, we may contact you by email, telephone, WhatsApp, or another communication method that you have provided or requested.

Submitting an inquiry does not create a purchase agreement, service agreement, or other contractual obligation unless separately agreed between you and SENOXY.

04

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate properly, remember certain preferences, understand how visitors use the website, improve performance, and protect the website against misuse.

These technologies may include:

  • Essential or functional cookies

  • Analytics cookies

  • Performance technologies

  • Security technologies

  • Third-party communication or embedded service technologies

Some cookies are necessary for basic website functionality, while others may help us understand website traffic and user interaction.

Where required by applicable law, non-essential cookies will be used subject to the appropriate consent mechanism.

For more information, please see our Cookie Policy.

05

Analytics and Third-Party Services

We may use third-party services to help operate, analyze, secure, or communicate through our website.

These may include services related to:

  • Website hosting

  • Website analytics

  • Performance monitoring

  • Security and spam prevention

  • Email delivery

  • Customer communication

  • Live chat or inquiry management

  • Content delivery and website infrastructure

These service providers may process limited information on our behalf or according to their own privacy policies.

We aim to use service providers only where reasonably necessary for operating and improving our website and business.

06

How We Share Information

We do not disclose personal information unnecessarily.

We may share information with service providers, contractors, logistics partners, technical providers, professional advisers, or other parties where reasonably necessary to:

  • Respond to your request

  • Prepare or fulfill an order

  • Arrange shipping or delivery

  • Coordinate installation or support

  • Operate and maintain the website

  • Protect our systems and business

  • Comply with legal obligations

Where a project involves international shipping, installation, customs clearance, or local support, certain relevant information may need to be shared with logistics providers, customs agents, installation partners, or other parties involved in completing the requested service.

We may also disclose information where required by law, legal process, court order, regulatory authority, or where reasonably necessary to protect our legal rights.

07

Sale of Personal Information

SENOXY does not knowingly sell personal information for monetary consideration.

If our data practices materially change in the future, this Privacy Policy will be updated as appropriate.

08

International Data Transfers

SENOXY works with customers and service providers in different countries.

As a result, information you provide may be processed or accessed in countries outside your country of residence.

Data protection laws may differ between jurisdictions.

Where required by applicable law, we will take reasonable steps to use appropriate safeguards when personal information is transferred internationally.

09

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors such as:

  • The nature of your inquiry

  • Whether a quotation or order was created

  • The duration of our business relationship

  • Customer service or support requirements

  • Accounting and transaction record requirements

  • Legal, regulatory, or dispute-related obligations

Information that is no longer reasonably required may be deleted, anonymized, or securely archived where appropriate.

10

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

These measures may include website encryption, access controls, hosting security, account protection, security monitoring, software maintenance, and other appropriate safeguards.

However, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure.

11

Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request restriction of certain processing

  • Object to certain uses of your information

  • Request a copy of certain information you provided to us

  • Withdraw consent where processing is based on consent

  • Submit a complaint to an appropriate data protection authority

These rights are subject to applicable law and may not apply in every circumstance.

To exercise an applicable privacy right, please contact us using the details provided below.

We may request reasonable information to verify your identity before processing certain requests.

12

California Privacy Rights

California residents may have additional rights under applicable California privacy laws.

Depending on whether those laws apply to SENOXY and the circumstances involved, these rights may include requesting information about certain personal information collected, requesting correction or deletion, and exercising other rights provided under applicable law.

We will not unlawfully discriminate against a person for exercising an applicable privacy right.

Requests concerning personal information can be submitted using the contact information provided below.

13

European Economic Area and United Kingdom

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar data protection requirements, the processing of personal information may be based on one or more appropriate legal grounds depending on the circumstances.

These may include:

  • Your consent

  • Taking steps at your request before entering into a contract

  • Performing a contract

  • Compliance with a legal obligation

  • Our legitimate interests in operating, securing, and improving our website and responding to business inquiries

Where we rely on legitimate interests, we seek to balance those interests against your privacy rights and reasonable expectations.

14

Children's Privacy

Our website and products are intended for adults, businesses, organizations, and other persons seeking information about SENOXY products and services.

Our website is not directed toward children, and we do not knowingly collect personal information from children through the website.

If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

15

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

SENOXY is not responsible for the privacy practices, content, or security of websites operated by third parties.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, technologies, service providers, or applicable requirements.

When this policy is updated, the revised version will be published on this page and the Last Updated date will be changed accordingly.

We encourage visitors to review this page periodically.

17

Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or would like to submit a privacy-related request, please contact:

SENOXY
Operated by:Senoxy (Zhengzhou) Intelligent Technology Co., Ltd.
Website: senoxyhealth.com
Email: [email protected]
Address: Building B, 11th Floor, No. 197 Ping’an Avenue, Zhengzhou, Henan, China.

For general product inquiries, quotations, and project discussions, you may also use our Contact Us or Request a Quote pages.