Returns & Refunds
Last Updated: September, 2026
SENOXY supplies hyperbaric chambers and related equipment for international commercial projects. Due to the nature of these products, including their size, value, configurable specifications, and manufacturing arrangements, cancellations and returns are handled differently from standard retail purchases.
This policy explains how SENOXY handles order cancellations, return requests, product-related issues, and refunds. Specific terms confirmed in the applicable quotation, Proforma Invoice, or sales agreement apply alongside this policy, subject to applicable law.
Order Cancellations
Customers may request cancellation of an order before production begins.
For cancellations before production, SENOXY will refund the payments received, less actual, reasonably documented costs already incurred in connection with the order, to the extent chargeable under the agreed terms and applicable law.
Such costs may include non-recoverable material purchases, committed components, customization work, or other order-specific preparations.
Once production has begun, cancellation is not automatically available and will be reviewed according to the production stage, committed costs, and applicable order terms.
All cancellation requests must be submitted in writing. Any approved cancellation and applicable refund arrangements will be confirmed with the customer.
Custom & Made-to-Order Equipment
Many SENOXY products may be manufactured or configured according to individual project requirements, including dimensions, pressure configuration, electrical specifications, interior layout, finishes, accessories, or branding.
Customers should carefully review and confirm the applicable specifications before production begins.
Custom-configured and made-to-order products are generally not eligible for routine cancellation or return once production has started.
These restrictions do not exclude applicable remedies for verified defects, material nonconformities, or other obligations under the sales agreement or mandatory law.
Return Eligibility
SENOXY does not offer routine returns for changes of mind, changes in project plans, or revised purchasing preferences.
Return requests may be considered when:
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Equipment materially differs from the specifications confirmed in the order.
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A significant manufacturing defect has been verified and cannot reasonably be resolved through appropriate corrective measures.
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A return has been expressly agreed between SENOXY and the customer.
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A return or other remedy is required under the applicable sales agreement or mandatory law.
Installed, substantially used, or custom-configured equipment is generally not eligible for routine return.
A verified quality issue does not automatically require the complete equipment to be returned. Appropriate remedies will first be assessed according to the nature and severity of the issue.
Any authorized return must follow agreed return procedures, except where applicable law provides otherwise.
Product Issues & Warranty Support
If a product issue is identified, customers should contact SENOXY before arranging major repairs, modifications, or return transportation.
SENOXY will review the reported issue and coordinate relevant technical assessment with its manufacturing partners.
Depending on the circumstances, solutions may include remote troubleshooting, repair guidance, replacement components, or other appropriate corrective action.
For approved warranty claims requiring replacement parts, SENOXY provides eligible components free of charge and covers their international shipping costs, in accordance with the Warranty Policy.
Where a significant verified defect cannot reasonably be resolved through these measures, further remedies, including equipment replacement, an agreed return, or a refund, will be reviewed according to the applicable sales agreement and legal requirements.
Warranty coverage, exclusions, and claims procedures are described separately in our Warranty Policy.
Shipping Damage
Customers should inspect equipment and packaging as soon as reasonably possible after receipt.
If visible or suspected transportation damage is identified, customers should:
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Photograph the packaging and affected equipment.
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Record visible damage on the carrier's delivery documentation where possible.
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Retain relevant packaging and delivery records.
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Notify SENOXY promptly with the order details and supporting evidence.
Responsibility for shipping damage will be determined according to the agreed trade terms, risk-transfer provisions, applicable insurance arrangements, and contractual obligations.
SENOXY may assist with supporting documentation and communication with relevant logistics providers within the scope of its agreed responsibilities.
Transportation damage does not automatically qualify equipment for a return or refund.
For further details, please refer to our Shipping & Delivery Policy.
Return Authorization & Costs
Customers should not arrange return transportation without prior written authorization and instructions from SENOXY, except where applicable law provides otherwise.
Where a return is approved, SENOXY and the customer will confirm the return destination, packaging requirements, transportation arrangements, necessary documentation, and cost responsibilities.
Return shipping, insurance, customs procedures, handling, and other associated expenses will be allocated according to the reason for return, the applicable sales agreement, and legal requirements.
The free international shipping provided for approved warranty replacement parts does not automatically extend to the return shipment of an entire hyperbaric chamber.
Any responsibility for complete-equipment return transportation must be determined separately.
Inspection & Refund Assessment
Approved returned equipment may be inspected to verify its condition, completeness, and conformity with the agreed return arrangements.
For permitted pre-production cancellations, refundable amounts will be calculated after deducting actual, reasonably documented, order-related costs that are properly chargeable under the applicable terms and law.
For other approved cancellations or returns, any applicable adjustments will be based on the reason for the request, relevant contractual obligations, equipment condition, and associated costs.
No deduction will be applied where it would conflict with SENOXY's contractual responsibilities or mandatory legal obligations.
Approved refund amounts and payment arrangements will be confirmed in writing.
Refunds will normally be issued through the original payment method or another mutually agreed method. Processing times may vary depending on banking and payment-provider procedures.
International Return Arrangements
International equipment returns may require specialized packaging, freight coordination, customs documentation, insurance, and import or export procedures.
The original delivery arrangement does not automatically determine responsibility for every cost associated with a subsequent return.
Any return transportation and associated cost allocation must be confirmed according to the circumstances, applicable order terms, and legal requirements.
Customers should obtain written instructions before arranging any approved international return.
Requests & Contact
To request an order cancellation, return review, or refund assessment, please contact SENOXY with the following information:
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Customer or company name.
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Order or invoice reference.
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Product model and serial number, where available.
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Reason for the request.
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Supporting photographs, videos, or documentation, where relevant.
Our team will review the information and coordinate the appropriate next steps.
Contact SENOXY: https://senoxyhealth.com/contact